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YOGA CLASS
TERMS AND CONDITIONS

Booking your Classes 

  • When booking this class, you agreed to the terms and conditions as stated below.

  • Where necessary, please book your Yoga class through the online booking system.

  • All classes are now run on a block booking system, unless otherwise stated.

  • You must pay for the block upfront, via the online booking system. 

  • If payment is not received, you will lose your allocated space. 

  • All new clients must complete a health questionnaire prior to their first class.

Block Bookings at the Hub Hazelwell

  • As of January 2022, all of Sophie Rey's practices are under a block booking system which aim to run during term time, unless otherwise stated.

  • For example; Block bookings could be 5 weeks, 6 weeks or 8 weeks (in line with School terms)

  • Ideally you should sign up for the whole block before the first session starts. This is a great way of getting to know the group and understand the focus or theme from the start. 

  • If you wish to attend after the start date, and there is space available, you can sign up pro-rata. Please contact Sophie about this.

  • Alternatively, you can choose to pay a drop-in price of £11 for any session you wish to attend during the term.

  • The drop-in option is available if there are additional spaces once the block starts.

  • If the block is fully booked, the drop-in option will not be available. 

  • There are around 12 - 14 spaces available.

  • No crossovers or refunds available for any sessions that you miss during the block. You will receive a pre-recorded session for practice at home.

  • Please see below for the full cancellation policy.

Health and Safety

  • Certain medical conditions could affect your Yoga practice. You must confirm whether you have any conditions stated on the questionnaire and inform your Yoga teacher of any changes to medical history.  

  • In certain circumstances, GP permission may be required before taking part. Please speak to your GP regarding any health concerns you have prior to class. 

  • If you have any pre-existing medical conditions or injuries, you understand that you must inform Sophie Rey where necessary and that Sophie is not liable for any future medical issues / injuries which may occur.

  • You understand that your Yoga Teacher is not able to diagnose or treat any injuries / medical conditions. 

Personal Data

  • Information gathered through the consultation form allows Sophie Rey to understand any particular needs you may have. Your Yoga Teacher has a legitimate interest to protect clients before, during and after classes and this allows them to make any necessary adjustments to meet those needs.

  • You will be asked to give consent for personal data processing by confirming that you agree to this on the Health Questionnaire.

  • Personal data is kept completely confidential and secured by Sophie Rey.

  • Sophie Rey uses Acuity Scheduling System for all bookings. Your data is securely stored on this system. 

  • You have the right to withdraw personal data at any stage. 

Cancellation Policy 

You have a right to cancel any booking you have made with Sophie Rey, however this must adhere to the following described terms. 

When signing up to any of Sophie's offerings, you are contractually agreeing to the following terms and conditions.

In the event that you can no longer attend a block booking, a refund (minus a 10% + admin fee) will be made for cancellations made more than 14 days before the start date.

For cancellations less than 14 days before the workshop there will be no refunds or transfers unless:

(In the first instance, your booking will either be moved to the next available block)

  • The block is fully booked and your space can be filled from a waiting list. 

  • You are sick or injured and have been advised by a Doctor not to continue with Yoga classes. Please provide a Doctors note in support of this.

  • If unable to move you to the next block, Sophie will refund your fee, minus 20% + admin fees (booking fees).

  • If cancellation is within 48 hours of the appointment time, this will be deemed as a very late cancellation and refunds & crossovers will not be available. 

  • Refunds are not available If you cancel part way through a block booking.

  • Sophie Rey will use her discretion regarding cancellations, on a case by case basis. Please discuss your reasons with Sophie. 

  • Sophie Rey has the right to cancel any class and will ensure you are all made aware. Please make sure you are signed up to Sophie's newsletter as information is sent out this way. Please check your junk mail regularly.

  • Sophie Rey has the right to cancel a class at very late notice if the room or environment is unsuitable or if she is taken ill.

  • Sophie Rey has the right to cancel a booking without notice if the client is intoxicated or inebriated.

  • If you are not due a refund for your cancellation (due to any of the above reasons) but you would like to rebook for another class, please revisit the online booking system.

  • Unexpected Circumstances that are out of Sophie's Control. Sophie is not liable under the circumstances of Natural Disaster, War, Pandemic, Failure by the Venue or other situation that is out of Sophie's control. Where possible, refunds will be available however Sophie will do her best to sort alternative arrangements depending on the scale of the situation. 

  • Unexpected Circumstances that are out of Sophie's Control. Sophie is not liable under the circumstances of Natural Disaster, War, Pandemic, Failure by the Venue or other situation that is out of Sophie's control. Where possible, refunds will be available however Sophie will do her best to sort alternative arrangements depending on the scale of the situation.

Inappropriate Behaviour

  • Sophie Rey has the right to ask clients to leave immediately if the client demonstrates inappropriate or sexual behaviour. 

  • Sophie Rey has the right to refuse anyone who displays inappropriate behaviour.

  • A refund will not be given under these circumstances.   

Feedback forms

  • At various intervals, you may be asked to complete a feedback form, which will be sent to you via email. This includes those who have ticked that they do not wish to receive email marketing material. 

  • Feedback content may be used for website purposes, with the permission of the client.

Children's Yoga Classes

Physical / Hands on adjustments 

  • Yoga Teachers will from time to time need to use physical contact when working with the participants and you accept and acknowledge this. 

  • Verbal cues are used in the first instance, however if a child is unsafe or needs assistance, then the teacher may have to intervene and use light hands on assist / suggestion.

Health and Safety 

  • All participants take part in classes at their own risk. Whilst we take all reasonable steps to make the classes safe, Sophie Rey accepts no liability for any injury or damage suffered by any participant or any other person in a class. 

  • Parents are responsible for their child’s safety before and after class times. Please do intervene with any incidents or upsets that might occur (in the class) with your child. The teachers are there to teach the yoga and not get involved in such occurrences (such as needing the toilet, or nose wiping, tears, etc). If you are staying in the class, either watching or participating, please do keep an eye on your child to ensure that they remain focused on the teaching and class content. This will help keep the child happy, and focused, but most of all safe. (Then if parents aren't staying we need to be able to get hold of them urgently). 

Illness / Medical Conditions 

  • It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. Sophie Rey accepts no liability arising from the medical condition of any participant. 

  • If you miss a lesson, during a block booking, due to illness or any other reason you will not be refunded but you may be able to attend a catch up lesson where there is space within the same block of lessons.

Photography / Filming

  • Photographs and videos may be taken of participants during classes. If you do not wish us to photograph or video your child, please notify us in writing. These images may be used for marketing and general promotional purposes. 

General

  • Children should wear comfortable / appropriate clothing with no shoes and socks or tights for their lesson. 

  • Please be prompt when arriving to class. Please arrive at least 10 - 15 minutes before the class is due to start. This is to ensure your child is settled and that the class can start on time. If you arrive late and the class has already begun, your child may not be able to attend the session. Arriving late can be disruptive for both the other children and the teacher. 

  • If a participant or any other attendee is unduly disrupting a class, we reserve the right to require him or her to leave the class / wait in the reception area. No fees will be refunded.

  • Classes run in either 4 / 5 or 6 week blocks. Payment must be made before the start of the block to secure your place. 

  • If a course is full, your child will be added to a waiting list and contacted as a priority for the next group. This also relates to if your child has to drop out early for any reason. 

  • We will not force a child to take part in any activity if they do not wish to, however we will lightly encourage them if we feel it is appropriate. 

  • We recommend that you bring a healthy snack and a bottle of water for your child, for after class.

Lost Property

  • Sophie Rey takes no responsibility for any items that are left behind / go missing.

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