TERMS AND CONDITIONS

BOOKING SESSIONS AND EVENTS 

​When booking any session or event, you are agreeing to the terms and conditions as stated below.

• Where necessary, please book in through the online booking system.

• Payments are taken upfront, via the online booking system. 

• All new clients must complete an intake form or update their details / health info as necessary.

• Clients are responsible for their own health and wellbeing during sessions. Sophie will offer support and options as best she can. Everything is an invitation for you to try, not a command. 

• Please refer to the cancellation policy below for information on cancelling sessions and refunds.

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BLOCK BOOKING - SOMATIC YOGA ONLY 

• Somatic Yoga for older adults runs under a block booking system only, which run during term time, unless stated otherwise.

• Block bookings and pricing is dependant on the length of the term.  

• You must sign up for the whole block before the first session starts.

• If you wish to join a practice after the block starts, you can either pay a drop-in price of £11 for any session you wish to attend during the term, or sign up for the full term on the understanding that there are no refunds or discounts for any sessions you have missed.

• No crossovers or refunds available for any sessions that you miss out of the block.

• You will receive a pre-recorded session that you can do at home, if you miss any sessions.

• If you wish to cancel your block booking, please refer to the cancellation policy.

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CANCELLATION POLICY

When signing up to any of Sophie's offerings, you are contractually agreeing to the following terms and conditions. You have a contractual right to cancel any booking you have made with Sophie Rey, however this must adhere to the following terms. 

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• This Includes: workshops, retreats, classes, and online/In-Person group events / programmes held on specific dates.

• All sales are final. Bookings for events that take place on specific dates are exempt from the usual 14-day cooling-off period under Regulation 28(1)(h) of the Consumer Contracts Regulations 2013.

• This means there is no automatic right to cancel within 14 days once your booking is confirmed and all sales are final. If you are unable to attend an event, you may pass your ticket.

• If we cancel or reschedule an event, you will be offered a full refund or transfer to another date.

• Refunds are not available If you cancel part way through a block booking.
  
  How to Request a Refund

• Please email sophiereyyoga@outlook.com with your name and booking details, and a short explanation. We will confirm receipt and process eligible refunds within 14 calendar days to your original payment method.

• Sophie Rey will use her discretion regarding cancellations, on a case by case basis. Please discuss your reasons with Sophie. 

• Sophie Rey has the right to cancel any class and will ensure you are all made aware. Please make sure you are signed up to Sophie's newsletter as information is sent out this way. Please check your junk mail regularly.

• Sophie Rey has the right to cancel a class at very late notice if the room or environment is unsuitable or if she is taken ill.

• Sophie Rey has the right to cancel a booking without notice if the client is intoxicated or inebriated.

• If you are not due a refund for your cancellation (due to any of the above reasons) but you would like to rebook for another class, please revisit the online booking system.

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HEALTH & SAFETY

You are invited to share any health conditions with Sophie prior to your session, as you can then work together to best support your practice or comfort during an event. 

• In certain circumstances, you may want to check with your GP regarding any health concerns you have prior to a physical / movement class. 

• If you have any pre-existing medical conditions or injuries, you understand that you must inform Sophie Rey where necessary and that Sophie is not liable for any future medical issues / injuries which may occur.

• You understand that Sophie not able to diagnose or treat any injuries / medical conditions. 

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Personal Data

• Information gathered through the intake form allows Sophie Rey to understand any particular needs you may have to support clients before, during and after classes, and to make any necessary adjustments to meet specific needs.

• You will be asked to give consent for personal data processing by confirming that you agree to this on the Health Questionnaire.

• Personal data is kept completely confidential and secured by Sophie Rey via Acuity scheduling.

• Your data will not be shared with any third parties. 

• You have the right to withdraw personal data at any stage. ​

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Inappropriate Behaviour

• Sophie Rey has the right to ask clients to leave immediately if the client demonstrates inappropriate or sexual behaviour. 

• Sophie Rey has the right to refuse anyone who displays inappropriate behaviour.

• A refund will not be given under these circumstances.   

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Feedback forms

• At various intervals, you may be asked to complete a feedback form or provide a testimonial, which will be sent to you via email. This includes those who have ticked that they do not wish to receive email marketing material. 

• Feedback content may be used for website purposes, with the permission of the client.

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Physical / Hands on adjustments 

• Yoga Teachers / Somatic Movement Teachers will from time to time use physical contact / hands on adjustments when working with clients, however this is only done so with consent from the client.

• Verbal cues are always used in the first instance, however if a client is unsafe or needs assistance, then the teacher may intervene and use light hands on assist / suggestion.

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Health and Safety 

• All participants take part in classes at their own risk. Whilst we take all reasonable steps to make the sessions safe, there may be things that don't feel right for your body. It is up to the individual to decide what works and doesn't work for them.

• Sophie Rey accepts no liability for any injury or damage suffered by participants or any other person in a session.

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Illness / Medical Conditions 

• It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. Sophie Rey accepts no liability arising from the medical condition of any participant. 

• If you miss a session during a block booking or group programme, for any reason, including illness, you will not be refunded.

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Photography / Filming

• Photographs and videos may be taken during 'creative activities or events', such as Art workshops. 

• Videos and Photographs are never taken during movement sessions.

• Any images may be used for marketing and general promotional purposes. 

• Sophie may ask if you are happy for your picture to be taken for a 'staged' photo for marketing purposes. You are within your right to say no. 

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General

• You should wear comfortable / appropriate clothing.

• Aim to arrive at least 10 - 15 minutes before the session is due to start.

• This is to ensure you have time to settle and that we can start on time.

• If you arrive late and the session has already begun, you may be asked to wait for an appropriate time, or you might not be able to attend the session.

• Arriving late can be disruptive for everyone - Please respect each others time. 

• If a participant or any other attendee is disrupting a session or making you feel uncomfortable, we reserve the right to ask you / them to leave.

• If anyone is making you feel uncomfortable, please reach out to Sophie via email or message and we will resolve this together.

• I recommend that you bring a bottle of water.​

• Avoid eating heavy meals before sessions where movement is involved.

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If you have any questions, concerns or feedback, please contact Sophie Rey at sophiereyyoga@outlook.com 

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