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YOGA CLASS
TERMS AND CONDITIONS

121 SESSIONS

DISCLAIMER

  •  Yoga is a tool to support your emotional, mental and physical wellbeing, alongside any additional professional support you may need, such as; psychotherapy, physiotherapy or other medical support.

  • As a Somatics teacher & Coach, I aim to provide you with body-focused practices and tools to help you feel more connected to yourself and your inner experience. 

  • I'm not able to diagnose physical or mental symptoms and I'm not a therapist.

  • If you feel comfortable to, please discuss your circumstances with me so that I can get a better understanding of how to support you and your needs.

  • Communication & collaboration is key throughout your 121 journey, but it is also built on trust. If you feel uncomfortable at any time during sessions or you aren't happy with the support, please do discuss this with me. You are welcome to send an email to me, rather than speak in person.

  • I will endeavour to support you in the best way that I can, within the boundaries of my Yoga & Trauma-Informed Somatics Training

    BOOKING YOUR 121

  • You will receive a free initial zoom call to discuss your 121 and what you'd like to focus, alongside getting to know each other if you are new to me.

  • Choose whether your session is in-person or online.

  • In-person and Online 121s are the same price.

  • In-person sessions at your own home will incur travel costs. This will be added to your payment.

  • If you choose to go ahead with 121 sessions, you must pay for your 121 upfront, via the online booking system.

  • You have 48 hours to make the payment otherwise you will lose the allocated space.

  • If payment is not received, your session will not be booked or confirmed.

  • If you decide 121s are not the right fit for you, you have the right to turn them down. Please do so before making any payments. 

  • Once payment has been made, Sophie will start working on your personalised plan. 

  • Please refer to the cancellation policy below before making any payment. 

  • If you need to rearrange your appointment, please let Sophie know in advance of the session. At least 12 hours notice. 

  • All new clients must complete a health questionnaire prior to their first class, but we will also discuss any matters via the Zoom call. This may be recorded for future reference, but Sophie will confirm if you're happy with this.

  • The location of the 121 will be in Sophie's office / Art studio at her home address, unless otherwise arranged.

  • Sophie has the right to turn down 121s. If Sophie cancels your 121 but you have already paid, you will receive a refund.

  • When embarking on a 121, you understand that your Yoga Teacher is not a Physiotherapist or Doctor and is not able to diagnose or treat any injuries / medical conditions but will do their best to support you, understand your condition and advise on alternative guidance.

  • You understand that you and your Yoga Teacher need to work together and explore what feels best for you. Provide as much information as you can to Sophie, so that you can get the most out of your session.

  • You can ask to work on; Breathing Techniques, Yoga Asana, Certain Postures, Strength, mobility, relaxation, Yoga Nidra, Meditation or understanding elements of Yogic Philosophy.

  • Sophie will do her to best to honour what you wish to work on, but will be honest if something is out of her remit. 

Booking your Classes    

When booking this class, you agreed to the terms and conditions as stated below.

  • Where necessary, please book your Yoga class through the online booking system.

  • All classes are now run on a block booking system, unless otherwise stated.

  • You must pay for the block upfront, via the online booking system. 

  • If payment is not received, you will lose your allocated space. 

  • All new clients must complete a health questionnaire prior to their first class.

  • Please refer to the cancellation policy below for information on cancelling a booking and refunds.

CANCELLATION POLICY

When signing up to any of Sophie's offerings, you are contractually agreeing to the following terms and conditions.

You have a contractual right to cancel any booking you have made with Sophie Rey, however this must adhere to the following terms. 

  • If you choose to cancel your sessions, please discuss your reasons with Sophie. (Under very special circumstances, a refund may be offered at Sophie's discretion)

  • In the event that you can no longer attend your booking, depending on the circumstances, postponing your sessions to a later / alternative date will be the first option.

  • For cancellations made more than 14 days before the start date, a refund (minus a 10% + admin fee) will be made.

  • For cancellations less than 14 days before the session there will be no refunds or transfers unless you are advised by your doctor or a medical professional, that you are not able to continue for the time being.

  • In these instances, the first option would be to postpone your sessions to the next available date or Sophie will refund your fee, minus 20% + admin fees (booking fees).

  • If cancellation is within 48 hours of the appointment time, this will be deemed as a very late cancellation and refunds & crossovers will not be available. 

  • Refunds are not available If you cancel part way through a booking.

  • Sophie Rey will use her discretion regarding cancellations, on a case by case basis. Please discuss your reasons with Sophie.

  • Sophie Rey has the right to cancel any session and will ensure you are made aware. Please make sure you have Sophie's email address saved in your email contacts - hello@sophiereyyoga.co.uk.

  • Please check your junk mail regularly.

  • Sophie Rey has the right to cancel a class at very late notice if the room or environment is unsuitable or if she is taken ill.

  • Sophie Rey has the right to cancel a booking without notice if the client is intoxicated or inebriated.

  • Unexpected Circumstances that are out of Sophie's Control. Sophie is not liable under the circumstances of Natural Disaster, War, Pandemic, Failure by the Venue or other situation that is out of Sophie's control. Where possible, refunds will be available however Sophie will do her best to sort alternative arrangements depending on the scale of the situation. 

 

HEALTH & SAFETY

Certain medical conditions could affect your Yoga practice. You must confirm whether you have any conditions stated on the questionnaire and inform your Yoga teacher of any changes to medical history.  

  • In certain circumstances, GP permission may be required before taking part. Please speak to your GP regarding any health concerns you have prior to class. 

  • If you have any pre-existing medical conditions or injuries, you understand that you must inform Sophie Rey where necessary and that Sophie is not liable for any future medical issues / injuries which may occur.

  • You understand that your Yoga Teacher is not able to diagnose or treat any injuries / medical conditions.

  • Sophie uses her understanding and knowledge of Yoga, human anatomy and physiology to support your needs throughout the sessions. Sophie does additional research for your sessions to ensure she is supporting you in the most effective and appropriate way. 

Personal Data

  • Information gathered through the consultation form allows Sophie Rey to understand any particular needs you may have. Your Yoga Teacher has a legitimate interest to protect clients before, during and after classes and this allows them to make any necessary adjustments to meet those needs.

  • You will be asked to give consent for personal data processing by confirming that you agree to this on the Health Questionnaire.

  • Personal data is kept completely confidential and secured by Sophie Rey.

  • Your data will not be shared with any third parties. 

  • You have the right to withdraw personal data at any stage. 

Inappropriate Behaviour

  • Sophie Rey has the right to ask clients to leave immediately if the client demonstrates inappropriate or sexual behaviour. 

  • Sophie Rey has the right to refuse anyone who displays inappropriate behaviour.

  • A refund will not be given under these circumstances.   

Feedback forms

  • At various intervals, you may be asked to complete a feedback form, which will be sent to you via email. This includes those who have ticked that they do not wish to receive email marketing material. 

  • Feedback content may be used for website purposes, with the permission of the client.

Children's Yoga

Physical / Hands on adjustments 

  • Yoga Teachers will from time to time need to use physical contact when working with the participants and you accept and acknowledge this. 

  • Verbal cues are used in the first instance, however if a child is unsafe or needs assistance, then the teacher may have to intervene and use light hands on assist / suggestion.

Illness / Medical Conditions 

  • It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. Sophie Rey accepts no liability arising from the medical condition of any participant. 

  • If you miss a session due to illness or any other reason you will not be refunded but you will be able to move your session to a new date. Please let Sophie know if you are not able to attend your session. 

Photography / Filming

  • Photographs and videos may be taken of participants during classes. If you do not wish us to photograph or video your session, please notify Sophie. These images may be used for marketing and general promotional purposes. 

General

  • Wear comfortable / appropriate clothing with no shoes and socks, if possible. 

  • Please be prompt when arriving to your session or be ready for Sophie's arrival. Please arrive at least 10 - 15 minutes before the class is due to start and Sophie will aim to do the same.

  • Please let Sophie know if you are running late by emailing, calling or texting.

Lost Property

  • Sophie Rey takes no responsibility for any items that are left behind / go missing.

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