TERMS AND CONDITIONS
Booking your Classes
Where necessary, please book your Yoga class through the online booking system.
You must pay for the class upfront, via the online booking system.
If payment is not received, you will lose your allocated space.
All new clients must complete a health questionnaire prior to their first class.
Health and Safety
Certain medical conditions could affect your Yoga practice. You must confirm whether you have any conditions stated on the questionnaire and inform your Yoga teacher of any changes to medical history.
In certain circumstances, GP permission may be required before taking part. Please speak to your GP regarding any health concerns you have prior to class.
If you have any pre-existing medical conditions or injuries, you understand that you must inform Sophie Rey where necessary and that Sophie is not liable for any future medical issues / injuries which may occur.
You understand that your Yoga Teacher is not able to diagnose or treat any injuries / medical conditions.
Information gathered through the consultation form allows Sophie Rey to understand any particular needs you may have. Your Yoga Teacher has a legitimate interest to protect clients before, during and after classes and this allows them to make any necessary adjustments to meet those needs.
You will be asked to give consent for personal data processing by confirming that you agree to this on the Health Questionnaire.
Personal data is kept completely confidential and secured by Sophie Rey.
Your data will not be shared with any third parties.
You have the right to withdraw personal data at any stage.
You have a contractual right to cancel any booking you have made with Sophie Rey, however this must adhere to the following described terms.
You must cancel your booking no less than 24 hours prior to your appointment time.
If cancellation is within 24 hours, Sophie Rey has the right to charge 50% of the total cost.
If cancellation is within 12 hours of the appointment time, this will be deemed as a very late cancellation and you will be charged full cost of the class.
You will not be able to cancel your appointment via the online booking system, less than 6 hours before your appointment time. Please contact Sophie directly if you need to cancel. You will be charged full price.
If you attempt to cancel your appointment on or after the booking time, you will be charged full price.
If the booking is made within 24 hours, you must cancel within 15 minutes of making your booking.
Sophie Rey will use her discretion if cancellation of the booking is through medical grounds or other circumstances outside of your control and if sufficient evidence can be provided, when requested.
Sophie Rey has the right to cancel a class by giving 24 hours notice.
Sophie Rey has the right to cancel a class without notice if the room or environment is unsuitable or if the Yoga Teacher is taken ill.
Sophie Rey has the right to cancel a booking without notice if the client is intoxicated or inebriated.
If you are not due a refund for your cancellation (due to any of the above reasons) but you would like to rebook for another class, please revisit the online booking system.
Courses (6 Week Beginners)
Replacement classes and refunds cannot be offered in exchange for missed sessions.
Refunds for courses can only be given with 24 hours prior notice, either by voice mail or email.
Sophie Rey has the right to ask clients to leave immediately if the client demonstrates inappropriate or sexual behaviour.
Sophie Rey has the right to refuse anyone who displays inappropriate behaviour.
A refund will not be given under these circumstances.
At various intervals, you may be asked to complete a feedback form, which will be sent to you via email. This includes those who have ticked that they do not wish to receive email marketing material.
Feedback content may be used for website purposes, with the permission of the client.
Children's Yoga Classes
Physical / Hands on adjustments
Yoga Teachers will from time to time need to use physical contact when working with the participants and you accept and acknowledge this.
Verbal cues are used in the first instance, however if a child is unsafe or needs assistance, then the teacher may have to intervene and use light hands on assist / suggestion.
Health and Safety
All participants take part in classes at their own risk. Whilst we take all reasonable steps to make the classes safe, Sophie Rey accepts no liability for any injury or damage suffered by any participant or any other person in a class.
Parents are responsible for their child’s safety before and after class times. Please do intervene with any incidents or upsets that might occur (in the class) with your child. The teachers are there to teach the yoga and not get involved in such occurrences (such as needing the toilet, or nose wiping, tears, etc). If you are staying in the class, either watching or participating, please do keep an eye on your child to ensure that they remain focused on the teaching and class content. This will help keep the child happy, and focused, but most of all safe. (Then if parents aren't staying we need to be able to get hold of them urgently).
Illness / Medical Conditions
It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. Sophie Rey accepts no liability arising from the medical condition of any participant.
If you miss a lesson, during a block booking, due to illness or any other reason you will not be refunded but you may be able to attend a catch up lesson where there is space within the same block of lessons.
Photography / Filming
Photographs and videos may be taken of participants during classes. If you do not wish us to photograph or video your child, please notify us in writing. These images may be used for marketing and general promotional purposes.
Children should wear comfortable / appropriate clothing with no shoes and socks or tights for their lesson.
Please be prompt when arriving to class. Please arrive at least 10 - 15 minutes before the class is due to start. This is to ensure your child is settled and that the class can start on time. If you arrive late and the class has already begun, your child may not be able to attend the session. Arriving late can be disruptive for both the other children and the teacher.
If a participant or any other attendee is unduly disrupting a class, we reserve the right to require him or her to leave the class / wait in the reception area. No fees will be refunded.
Classes run in either 4 / 5 or 6 week blocks. Payment must be made before the start of the block to secure your place.
If a course is full, your child will be added to a waiting list and contacted as a priority for the next group. This also relates to if your child has to drop out early for any reason.
We will not force a child to take part in any activity if they do not wish to, however we will lightly encourage them if we feel it is appropriate.
We recommend that you bring a healthy snack and a bottle of water for your child, for after class.
Sophie Rey takes no responsibility for any items that are left behind / go missing.