Booking your massage    

  • Please book your massage through the online booking system. You will be sent an invoice and must pay the full amount of the treatment within 24 hours.

  • If payment is not received, you will lose your allocated time slot. 

  • All clients must complete a health questionnaire prior to the massage. 

  • Please bring ID or your booking confirmation with you to your appointment. 


Health and Safety

  • Certain medical conditions could affect whether the treatment can be carried out. If you have any of the highlighted conditions stated on the questionnaire, you will require a short phone consultation to ensure the treatment is safe for you. 

  • GP permission may be required before treatments can be carried out.

  • If you do not disclose any medical issues to your therapist, you understand that you are doing so at your own risk and Sophie Rey is not liable for any future medical issues which may occur after the treatment.

  • Please remove all facial and neck jewellery prior to the treatment, including earrings. 

  • Clients must be over the age of 18 years to book in for a treatment.  

Personal Data

  • Information gathered through the consultation form allows Sophie Rey to understand any particular needs you may have. Your therapist has a legitimate interest to protect clients before, during and after treatment and this allows them to make any necessary adjustments to meet those needs.

  • You will be asked to give consent for personal data processing by confirming that you agree to this on the Health Questionnaire.

  • Personal data is kept completely confidential and secured by Sophie Rey.

  • Your data will not be shared with any third parties. 

  • You have the right to withdraw personal data at any stage. 

Cancellation Policy 

You have a contractual right to cancel any booking you have made with Sophie Rey, however this must adhere to the following described terms. 


  • You must cancel your booking no less than 24 hours prior to your appointment time. 

  • If cancellation is within 24 hours, Sophie Rey has the right to charge 50% of the treatment cost. 

  • If cancellation is within 12 hours of the appointment time, this will be deemed as a very late cancellation and you will be charged full cost of the treatment. 

  • If you attempt to cancel your appointment on or after the booking time, you will be charged full price. 

  • If the booking is made within 24 hours, you must cancel within 15 minutes of making your booking. 

  • Sophie Rey will use her discretion if cancellation of the treatment is through medical grounds or other circumstances outside of your control and sufficient evidence can be provided, if requested. 

  • Sophie Rey has the right to cancel a treatment by giving 24 hours notice.

  • Sophie Rey has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment provided, or if the therapist is taken ill.

  • Sophie Rey has the right to cancel a treatment without notice if the client is intoxicated or inebriated. 

  • Sophie Rey commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible. 

  • If you are not due a refund for your cancellation (due to any of the above reasons) but you would like to rebook, please revisit the online booking system. 


Inappropriate Behaviour

  • Sophie Rey has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour. 

  • Sophie Rey has the right to refuse a treatment to anyone who displays inappropriate behaviour.

  • A refund will not be given.  



  • Vouchers are to be used within 6 months.

  • Vouchers are only valid for one use. 

  • Refunds or exchanges are not permitted. 


Feedback forms

  • After you have received your treatment you may be asked to complete a feedback form, which will be sent to you via email. This includes those who have ticked that they do not wish to receive email marketing material. 

  • Content may be used for website purposes, with the permission of the client.