ILLUSTRATION COMMISSIONS
TERMS AND CONDITIONS

  

Initial Consultation

  • A free initial consultation will take place for Sophie and the client to discuss the client needs. 

  • Client must be able to provide clear details on what they require - sizing, style, shape, font, colour, etc. 

  • Sophie will provide ideas and suggestions based on her capabilities, materials and time frame. 

  • After the initial consultation, Sophie will provide you with a quote for your Commission or Logo Design, which will fall under either Package One or Package Two.

  • Package One - Available for those who are looking for a simple (yet still eye-catching) design.

  • Package Two - This package is for more intricate or complex design ideas.

Payment

  • 50% deposit is to be paid up front from the client, via bank transfer.

  • Sophie to send client an initial invoice for a security deposit of 50% of the total agreed fee.

  • Once payment is made, Sophie will start work on your commission. 

  • Sophie will sketch initial ideas of what it could look like. You will have the opportunity to make any amendments and confirm whether you are happy with the design or not.

  • Sophie will confirm when she is starting to work on your final design, only after you have confirmed that you are happy to proceed. 

  • Any changes that you wish to take place must be confirmed before Sophie works on your final design. 

  • You will have opportunities throughout the design process to make amendments, however will be charged for any major changes (for example, changing layouts, composition etc) that you wish to make.

  • You will be charged for any changes that you wish to make after the Logo has been completed.

  • Remaining fee to be paid once image has been completed and prior to image being sent to client. 

  • Fee to be agreed by both parties up front. 

  • Any additional work that the client wishes to be carried out, such as editing, fixing to a template etc, will require an additional fee. This fee will depend on what extra work is required.

 

Image details

  • Price of illustration is dependant per client and the nature of their illustration needs (time scale, complexity of design etc).

  • If further work is required such as adding the logo to templates for printing purposes, an additional fee will be added to the final amount and this will be the reflected on the final invoice. 

  • Image will be sent as a 300DPI Jpeg, via email. Size of Jpeg sent can be requested by the client, in cm or mm. 

 

Illustration and processing time frame 

  • Due to other commitments, it is not always possible for Sophie to complete a commission within a short space of time, I.e one week. 

  • Sophie aims to complete your initial design idea within Three weeks of the deposit being made and will send a photo via Facebook Messenger / WhatsApp / email once the design is completed. Sophie has copyright over this image and it must be not used in any marketing material, until the total fee has been paid. 

  • Time is allowed for the final design to be prepped, ready for marketing purposes; Scanning and necessary editing. 

  • Sophie aims to complete your commission within 6 - 8 weeks of the deposit being made. 

  • If you require your design sooner than this, an additional fee will be required and your order will be classified as a priority. Sophie will confirm whether this is a possibility, in relation to her current work schedule.

  • The additional fee will depend on the complexity of the design and how soon the work is needed. 

  • Once the client has confirmed that they are happy with the design, the Jpeg file will be emailed over. 

  • Unfortunately no refunds can be made if the client then decides that they are not happy with the design or would like changes. 

  • Any changes will incur an additional fee, unless it's an obvious mistake on Sophie's part. 

  • If the client wishes for further support, such as with editing, adding to a template for printing etc, an additional fee will be incurred and this will be reflected on the invoice.

  • Sophie is happy to discuss any issues with the design that the client may have, at any time and aims to keeps the client up to date throughout the whole design process to ensure they are continuously happy and that the design reflects their vision and needs.

  • It is important that the client researches into Sophie’s illustration style to ensure that this is the right fit for their own personal brand or business style; Facebook @sophiereyyoga, Etsy https://www.etsy.com/uk/shop/SophReyIllustration

Personal Data

  • Sophie will require some personal information such as contact number and email address, so that Sophie can email you and send picture message updates of your design.

  • Picture messages are usually sent via WhatsApp or Facebook Messenger, as this is quickest and cheapest way to keep you up to date with your design. You must confirm in writing that you are happy for Sophie to contact you via either of these channels.

  • Images can be sent via email however this must not be used for any marketing material.

  • All images sent by any channel are copyrighted by Sophie Rey until final payment is made. 

  • Personal data is kept completely confidential and secured by Sophie Rey on her laptop which is password protected.

  • Your data will not be shared with any third parties. 

  • You have the right to withdraw personal data at any stage. 

  • You can sign up to Sophie Rey's mailing list via her website, if you wish to receive any additional updates including; Current promotions and offers, workshops and Yoga class information. 

Cancellation Policy 

You have a contractual right to cancel any order you have made with Sophie Rey, however this must adhere to the following described terms. 

  • If the client isn’t happy with the initial design sketches, Sophie will provide a 25% refund.

  • If the client decides to cancel the commission order after Sophie has completed started working on the final design, no refund will be given.

  • You must cancel your order within 6 hours of paying the deposit in order to receive a full deposit refund.

  • If Sophie has not confirmed that she is starting to work on your design, then you will receive a full deposit refund. 

Feedback & Beyond

  • If your commission is to be sent via post, you will be required to pay for packaging and postage. Sophie will confirm this in the later stages.

  • You are welcome to pick your commission up in person if you are local or would prefer not to have it posted. This is free. 

  • After you have received your commission you may be asked to provide feedback or a testimonial.

  • Providing Sophie with feedback helps her to understand client needs and ensure that the design process and final image is exactly what the client had in mind. 

  • Any issues that the client has throughout the process or after should be discussed and directly resolved with Sophie. Sophie aims to provide the highest quality art work and will endeavour to make changes, only if it is possible and a reasonable request from the client. 

  • Feedback requests include those who have ticked that they do not wish to receive email marketing material.

  • If you have ticked to say you do not wish to receive marketing material, you will receive NO FURTHER emails or information from Sophie. 

  • Pictures of your commission may be used for website and advertisement purposes. If you do not wish for your image to be shared via Sophie's social media platforms or websites, please let Sophie know.
     

​Sophie looks forward to working with you to create something beautiful and personal! 

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